Frequently Asked Questions
Everything you need to know about your Counter beauty experience.
Are Counter products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Counter products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened products?
We want you to love your routine. If you are not satisfied, we offer a 30-day return policy on all products, even if they have been lightly used.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey to your door.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global reach to more countries soon.
Are your ingredients safe for sensitive skin?
All Counter formulas are dermatologist-tested. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.